FAQ's

FREQUENTLY ASKED QUESTIONS

The most & frequently asked questions and answers on live supports regarding our IPTV service.

 NOTE: 

YOU MUST LOOK THROUGH THIS LIST OF PROBLEMS AND SOLUTIONS BEFORE REACHING OUT TO US AS MOST EVERY ANSWER TO EVERY PROBLEM YOU HAVE WILL BE IN THE SECTIONS BELOW

We strive to answer all your questions but, If we don’t have the answer you are needing we will do our best to find it as your satisfaction is extremely important to us .
Rest assured that we have a team of knowledgeable professionals working around the clock to provide you with accurate and helpful information.
However, if you do find the information you need on the internet, we recommend verifying the source and accuracy of the information before taking action. ( WAY TO MANY SCAMMER IN THIS ARENA ).

 

DISCLAIMER:
Everything you read or see here is for educational proposes this site or owners of kongiptv.com takes no responsibility what you do with the content.

 

Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy

 

TROUBLESHOOTING MOST COMMON FIXES

NOTE:
Many problems can be fixed by simply restarting your devices.
i.e. Internet Router and Your Programing Device.

BUFFERING

(CLEAR APPLICATION CACHE OFTEN)

(CLEAR APPLICATION CACHE OFTEN)

There really are only a few things that cause buffering. Here is the list of causes and how to fix them.

#1)  Your Internet needs to be minimum 4 MBps  Download and 4 Mbps upload (USING ETHERNET CABLE) With this low speed in most of the cases should be just enough to watch IPTV 

Our recommendation is to have a MINIMUM 25 mbs internet speed with ethernet cable connected not Wireless for best results. Depending on how close the device is to your internet router.

Most important is that your internet to be stable and to have low latency ping when you run interent test speed,your ping should be low. less  than 20 is ideal usually when you have high ping you will have buffering issues, it means your internet not stable.

#2) Be sure you have a stable high speed internet connection with a minimum of 25mbs but some playlists have been known in some cases to work ON rare ocasions with only 4.0mbps

Also a DIRECT ETHERNET CONNECTION is HIGHLY RECOMMENDED no matter what your internet speed is.

You can check the speed of the device you are using by opening the browser and go to https://speedtest.net. (some apps have in the settings that let you do a speed test)

REMEMBER the lower the ping during the speed test the more stable the connection is.

#3) Check all wires

#4) Restart your device

#5) Always use a VPN (recomended) SurfShark VPN, Express VPN, or Private Internet Access VPN
If the buffering persists try setting your VPN to a different location.

CLAER APPLICATION CACHE OFTEN

#6 Be sure to clean your device application Cache at least every month or so .
To do this go to your device (example amazon firestick) settings/ applications.
Click on each application seperatly and clear the cache only. WARNING :  DO NOT CLEAR DATA.

If you follow all these suggestions your buffering should be next to zero.

Also if any provider claims zero buffering they are not being completly truthfull with you. (FACT)

 

PLAYLIST

#1) If you are loading your playlist for the first time and it fails to load be sure you have put the proper USERNAME, PASSWORD, URL etc login credentials onto your device/app. In rare cases you may have to simply wait for 5 to 15 minutes and try again due to the providers end maybe doing server updates or maintanance at that moment.

#2) If you playlist is working but the guide (EPG) is not showing simply go to your app (Tivimate, Smarters Pro, etc) Settings
and update the EPG manually. You may also want to update the playlist manually while your at it. These setting should be automatic if you have properly set up it up in your App settings.

#3) If your playlist was working fine but now fails to play for a few hours it may be due to mantainance on the providers end.
Any longer than 12 to 24 hours please contact the team to help resolve the issue.

EPG (electronic program guide) (tvguide)

#1) If the EPG does not show please go to your device app (Tivimate, Smarters Pro, etc) and update the EPG manually and then be sure it is set to update every8 to 24 hours and/or upon device startup.

#2) PLEASE BE ADVISED that the EPG (electonic program guide does not work for every channel,country or device).

SOME OTHER BASIC THINGS TO CHECK

A) Check the service on your Phone, iPad, Tablet, Firestick, or any other devices other than the one you are having issues with using TiviMate app or the iptvSmartersPro app.

B) Try with WiFi ON and WiFi OFF. If it works on your phone something may me wrong with your device.

C) Try with VPN on and VPN off. Try a different, far away country on your VPN. As Your ISP could be blocking an entire region.

D) Refresh your app

E) Clear Cache Often

F) Try a different app

G) Uninstall and Download a fresh app from the website

H) Reset your modem and router and your device

 

NOTE: If buffering or freezing occurs constantly you may require a VPN as you internet provider may have blocked you from IPTV services. A VPN pointed to a different location may very well fix the issue.

 

Why is IPTV live tv channels and movies keep freezing, buffering? Why is Canadian sport channels blocked in Canada? and how to resolve fix Canadian ISP Internet providers blockage and buffering, freezing.  Here we will talk about how to fix all IPTV freezing or buffering issues & problems every 10 to 20 seconds or after 2 minutes IPTV freezes, such as Live TV channels, sports buffering/freezing, not playing or showing blank screen, movies play on and off or completely stops in the middle. We will try to cover A to Z of all the IPTV buffering or freezing issues and problems. No matter if you got Xtream code server or Stalker.

By the end of this lesson you should know how to fix all your IPTV problems and before we continue I would like to invite you to become our IPTV customer if you are visiting kongiptv.com  Or  If your IPTV provider is not supporting you or if you have problems with your current IPTV then how about you become one of our happy IPTV customers. kongiptv.com  to shop

 Before we start, you will have to know about xtream code IPTV servers and how they are different from Stalker IPTV servers. Xtream code IPTV servers work with username and password as well as Mac address. There are many kind of smart devices that we can run IPTV on, such as Android boxes, Mag box, Nvidia Shield, Smart tv, Apple tv, Buzztv box, Formular box, Amazon Firestick and much more. Some of these smart devices are specifically made for IPTV and have their own media player to play IPTV channels with such as Mag box, Buzz TV box, Formular box etc. and other smart devices need a third party IPTV applications to run IPTV subscription on such as Tivimate app,  Smarters Pro app, XC IPTV and STB Emu apps. 

When watching live tv channels and you keep getting buffering or freezing on all tv channels the first thing to check is go to your  app settings and do a internet speed test to make sure there is no issue with our internet connection. I believe you can also do a speed test by going to settings on Smarters PRO IPTV app. Another option would be open chrome browser or any third party internet browser and go to https://speedtest.net  and click on RUN SPEED TEST. It’s important to do all the speed tests on the device you are watching IPTV on, not on your mobile phone, Computer, Laptop etc, because you may get a faster speed on your mobile or computer but on your Android box or Firestick you may get a slower Internet speed, for this reason it’s a must to do a speed test on the device we watch IPTV on.

 

Yes, we have EPG (Electronic Program Guide/TV guide).

Please Note: EPG doesn’t work for all channels/countries. or on some media players and/or devices. 

If  the EPG is not showing on channel at all then you may need to go into your app setting and turn on UPDATE the EPG every 12 to 24 hours

To Gain seamless access to our top-notch IPTV subscription services across a wide range of many devices, including but not limited to.  All Android devices, Apple TV, iPhone, iPad, MAG box, Amazon Fire Stick, Fire Cube, Fire TV, Google TV, Formuler Z,  Samsung, and LG smart TVs

and others to facilitate easy viewing and absolute convenience.

 

Our service is compatible with most apps . There are many to choose from depending on the device you choose to use.

Here is our teams most popular ones to choose from.

#1   TIVIMATE app player    ( Overall The Best app )

#2  SMARTERS PRO app      ( Overall Best Free app )

#3  XCIPTV app (by ottrun)

#4  GSE Smart IPTV  app

#5  MYTVOnline+ IPTV  app

 

Your Subscription starts to be active from the moment you receive your activation credentials VIA your e-mail. or what’s app

(Warning)  if you only payed for one device and our system detects two or more being used at the same time you will be blocked and banned automatically by our system

Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

Yes Enhance your experience by using the device of your choice  or by adding extra connections to your subscription. Watch simultaneously on multiple devices! Currently, you can enjoy up to 5 concurrent streams For instance, a 3-connection subscription lets you stream on 3 devices at the same time.

(Warning)  if you only payed for one device and out system detects two or more being used at the same time you will be blocked and banned automatically by our system

NO  you’ are not allowed to share with anyone. If need for family or friends you must buy our multi package 1, 2, 3 , 4  or 5 device connections.

(Warning)  if you only payed for one device and our system detects two or more being used at the same time you will be blocked and banned automatically by our system

 

Yes you can we don’t restrict isp’s and we allow proxy or VPN’s (for better conectivity use a VPN connected direct to ethernet cable not wireless ) if you would like to use a VPN choose a quality one which offer dedicated ip for clients.

The Team has tried and tested these recommends and in order of the teams preference.

#1 express VPN

#2 SurfShark VPN

#3 Private internet access VPN

#4 Nord VPN

DISCLAIMER our team is NOT affiliated with these recommendations . Nor do they we make any money’s from them.

 

Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, where  a satellite TV dish cannot be installed at your home. Often travelling? Take the IPTV, and watch your favourite programs on the go or at the temporary destination.

YES AND NO…   A VPN service is not always required for some IPTV services. but we very strongly suggests you still consider the use of a VPN to insure you are able to receive all programming due to your ISP provider banning the use of this type of service and for protecting your Internet connection with an anonymization service. This means that tracing would no longer be possible.

(NOTE: If buffering or freezing occurs constantly you may require a VPN as you internet provider may have blocked you from IPTV services. A VPN pointed to a different location may very well fix the issue).

The Team has tried and tested these recommends and in order of the teams preference.

#1 express VPN

#2 SurfShark VPN

#3 Private internet access VPN

#4 Nord VPN

DISCLAIMER kongiptv.com is NOT affiliated with these recommendations . Nor do they make any money’s from it.

Unplug your TV from the wall, as well as your router for 1 Minute, and upload your M3U file or m3u URL again to the SIPTV website and that should fix it.
NOTE: Remember to Use the delete playlist option first, then try adding playlist again.

“NOTE” We do not however recommend SIPTV app for SMART TV’s because that app is sometimes faulty and  it may need several attempts till you can successfully  complete the installation .
This recomendation is strictly for smart tv’s. and we recomend trying a different media player. Example IPTV SMARTERS PRO,  GSE SMART IPTV, TIVIMATE, or XCIPTV

You need to use a MAC address  (unique identifier code )  for connecting with any IPTV services. The MAC address always takes on the form 00:1A:79:XX:XX:XX

To connect your device, you need to follow the instruction steps given with your device. On all IPTV-Set Top Boxes you can find this directly on the sticker underneath the box.

Our services use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 25 Mbit minimum internet connection speed .  Keep in mind that some IPTV services have been well known to work with as little as 4.0 Mbps WIRED without issue. Depending on provider.

 

Please use a speed test server

https://www.speedtest.net/ to test your internet connection, Do this few times through the day. This will give you a good idea of the overall internet speed available to you. A stable minimum 4.0 Mbps is the minimum requirement. and will workbest if connected directly using ethernet cable

But keep in mind an unstable internet will cause issues. You can test this during your SPEED TEST , The lower the PING the more stable your connection will  be. Ideally the closer to ZERO the better.

We say allow up to 12 hours but this is normally done within less than one hour most times. You will receive an email or text to with your login crededials..

 

Please perform a restart on your equipment as your first attempt at troubleshooting.

Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection. If this fails then we try another way listed on this site.

 

 

Yes, our service is available everyone on earth with a Minimum 25mbps but some services have been known  run on as little as  4.0 mbps  ( WIRED )Internet Service in some cases.

Please check your network connection, reboot your router and device, and then try again.

Secondly, if your network connection is stable,( A lower ping during a speed test is a more stable connection ). Please check whether your account is used on devices you have not subscribed to as you can can only use more than 1 device at the same time so long as you subscribed to extra connections . Also if your network connection is stable, please check whether your account is paid and up to date.
Or banned do to misuse of our service

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service.

Please use the guidelines below before reporting a channel:

  • Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.

  • Is this happening on all channels? If it is, you need to check on your end first.

  • Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems).

  • Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

  •   If they/all channels still don’t work after a period of time contact us and we will do our best to restore your service.

f the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end.

When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact Us if the link does not work on your PC after troubleshooting.

At this time we only accept bank E-Transfer

 

 

  • Did you give us the correct MAC address?

  • Is your Internet speed at the recommended minimum— 25 Mbps for HD channels—or higher?

  • Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.

  • Are your device’s specs powerful enough to effortlessly handle live HD streaming?

  • If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?

  • If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?

  • If you’re using an MAG box have you tried restarting your device?

  • If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?

  • Have you double-checked the server portals we sent you in the activation e-mail?

  • For the MAG box, we recommend that they use the older version.

NOTE: Please be informed that there is an ongoing blocking issue with MAG Box that is manufactured by Informir. Rest assured though that our technical team is hard at work in reviewing the issue further to help our valued subscribers be able to use the service with this device again.

In the meantime, we highly suggest doing a Factory Reset on the device and then disable Software Auto-Update and turn Beta off in Settings. Load the Firmware on its original or oldest version like v14.
If it still doesn’t work, we recommend using a different device such as a firestick. Our customer’s satisfaction is most important to us.
Let us know how it goes from here so we can provide other troubleshooting steps you can try.

 

Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at minimum ( WIRED ) 4.0 Mbps or higher. .

Be advised that low number mbps is very rare to have a smooth experience

No, our servers work everywhere on earth whether you are in America , Europe, Asia, Australia, or Africa you should receive exactly the same performance, just so long as you have a stable connection

.

Please check whether your account is used on other devices.
Please note that 1 subscription can only be used on 1 device at the same time unless you have subscribed to a multi  device connection package, otherwise your account would be banned because of automatic security defense.

We only restore it 1 time. If your account is banned again after restoration please be aware it will be permanent.
If you abuse our service with using multiple devices for 1 subscription be aware we will permanently ban your subscription.

If you are using a set-top box such as MAG and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

 

For other devices search the  FAQ’s and perform some basic troubleshooting.

 

Check if you entered your activation details correctly.

Check your network connection, reboot your router and device, and then try again.

If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.

Your Internet needs to be minimum  (WIRED) 4MBps Download and 4 Mbps upload speed this in most of the cases will be enough to watch IPTV , but our recommendation is to have very high internet speed with lan cable connected not Wireless.

Most important is that your internet to be stable and to have low latency ping when you run interent test speed,your ping should be lower then 5 usually when you have high ping you will have buffering issues, it means your internet not stable.

Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)

Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi for your best connection.

If your network connection is no problem, please check whether your account is used on other devices.

Check if the device/app/program got the latest software and firmware updates.

Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.

Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.

Try uninstalling and reinstalling your app/program.

Issuing a ticket for account activation or technical support will get responded to ASAP during normal working hours with in North America time ( CDT )  Evenings and Weekends may take us a little bit longer

We can not promise all channels are working properly due to Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.  Or in some cases the the channel may have been taken down for an unknown amount of time by the provider due to technical issues.

 

 Did you give us the correct MAC address?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect if that ip was banned , restricted before.
Is your Internet speed at the recommended minimum 8 Mbps for HD channelsor higher?
Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your devices specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
If you’re using an STB emulator have you tried wiping your apps cache then restarting your device?
If you’re using a MAG box have you tried restarting your device?
If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
Have you double-checked the server portals we sent you in the activation e-mail?
Mag boxes especially older models are unable to load heavy data and will stuck when you try to load ( connect to portal ) stuck on yellow bar for more then 30 minutes . in this case we must remove content from your playlist to make your box load you must contact us.

repercussions. It is worth noting that Jadeiptv.com cannot guarantee the legality of streaming in your specific location, as laws may vary drastically from one country to another. Therefore, it is always recommended to consult with a legal expert or authoritative body to ensure that your actions are permitted by the law.

Streaming television with or without without downloading anything is truthfully an unknown so called grey area in many countries. However, it is important for end users to conduct thorough research on the laws and regulations regarding streaming in their respective countries to avoid any legal repercussions. It is worth noting that KONGIPTV cannot guarantee the legality of streaming in your specific location, as laws may vary drastically from one country to another. Therefore, it is always recommended to consult with a legal expert or authoritative body to ensure that your actions are permitted by the law.

Free trials are bad because they don’t last long enough to allow you to get the full sense of a service. In order to truly experience a service you will need to try them for at least 1 month this is the only way that allows you to see how the service really runs during big live events, sports and PPV. You can’t get a sense of a service in 24 hours. Also, free trials can clog up a service with traffic from free trial users causing slowdowns for paying users. (if your provider don’t have large servers)

Some customers are having trouble watching European events. Try to use VPN from a non European country. Anyone is having trouble watching service, please try the following standard procedure below.
Be sure to try ALL of the steps, including checking on a mobile device if you really want to fix the problem!

Standard Procedure:

Check your internet speed on www.speedtest.net Make sure your internet speed is adequate.
Check that your username and password is entered correctly. It’s case sensitive!
Check the service on your Phone or iPad , Tablet or any other devices than the one you are having issues with using the IPTVSmarters Pro app; aor the app of your choice. Try with WiFi ON and WiFi OFF. If it works on your phone something may me wrong with your device.
Try with VPN on and VPN off. Try a different, far away country for VPN. Your ISP could be blocking an entire region.
Refresh your app
Clear data and cache and log in again. Yes you MUST CLEAR THE DATA AND CACHE!  

WARNING : If you clear DATA
Be sure you have all your logins writen down before you clear data.

If all esle fails:  Try a different app
Download a fresh app from the website
Reset your modem and router and your device

We highly advise you to avoid using certain email providers such as Verizon.net, Att.net, SBC Global, Comcast, and others. This is because these email providers may be blocked by some email services and may compromise your message delivery. This can lead to frustration on your part especially when your intended recipient does not receive your message. Additionally, these email providers are often associated with a higher risk of spam and phishing attempts which can compromise your online security.

So, it is best to choose a reputable and reliable email provider to ensure that your messages are delivered properly and securely. There are many email services available that are safe, secure, and widely supported, such as Google’s Gmail, Microsoft’s Outlook, and Apple’s iCloud mail. With these options, you can confidently send your messages and expect them to be delivered without any issues.

Remember, choosing the right email provider is an important step in ensuring your online security and message delivery. So, take the time to research and choose a trusted provider and you won’t have to worry about your messages not being received or your security being compromised.